Issue Resolution1. Contact Your Seller Each shop on HellaBlack is independent. Refunds, exchanges and returns policies varies from seller to seller. Refer to their Shop Policies on the seller page. If you have a question about a recent order, the seller is the best person to ask. 2. Open a Case If you and the seller cannot resolve a problem with your order, you may be eligible to open a case.
Payment ProtectionMost issues are resolved directly between the seller and buyer via PayPal Seller Protection or Stripe Chargeback Protection. Throughout the dispute resolution process, sellers can rely on the HellaBlack customer support team to provide guidance and to ensure a fair and efficient resolution. Paypal Seller Protection Every sale you make via Paypal on HellaBlack is covered by PayPal Seller Protection so long as the transaction aligns with the necessary requirements for eligibility.